Frequently Asked Questions
Everything you need to know about shopping with IVONO
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and destination of your items.
How can I return or exchange an item?
IVONO accepts returns within 30 days of purchase. Items must be in their original packaging and unused condition. To start a return, please visit our Returns Portal or contact our support team.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, IVONO ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How do I contact customer support if I have a problem?
Our customer service team is available 24/7 via the 'Contact Us' page on our website or by emailing support@ivono.com. We aim to respond to all inquiries within 24 hours.